Returns and Refund Policy

1. Returns Eligibility
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be requested within 90 days of delivery.
  • Proof of purchase is required.

2. Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Digital products and downloadable software.
  • Personal care and hygiene products.
  • Items marked as final sale or clearance.

3. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery with photos as proof. We will arrange for a replacement or refund as necessary.

4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.
  • We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

6. Late or Missing Refunds
If you haven’t received a refund after the stated processing time:

  • Check with your bank or credit card provider, as refunds may take time to reflect.
  • If the issue persists, contact us at support@jilvax.com.

7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us with details of the issue.

8. Lifetime Guarantee

At Jilvax, we believe in the lasting quality of our products. To give you extra peace of mind, we offer a Lifetime Guarantee for just $9.97. If anything goes wrong with your purchase, we’ll replace it—no questions asked!

This guarantee covers the replacement of any faulty product for the lifetime of your purchase. It must be added at the time of your order and is available as an optional add-on.

Contact Us
For any questions or assistance regarding our refund policy, reach out to us:

Thank you for shopping with Jilvax!