Shipping Policy

  1. Order Processing Time
    Orders are processed within 1-3 business days (excluding weekends and holidays).
    You will receive a confirmation email with tracking details once your order has shipped.
    Processing times may be delayed during high-demand periods.

  2. Shipping & Delivery Estimates
    Enjoy FREE shipping on all orders—no minimum required!
    Estimated delivery times vary by location: 4–14 business days.
    Delivery times are estimates and not guaranteed.

  1. International Shipping
    We ship worldwide. However, some locations may have restrictions.
    Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
    Delays caused by customs clearance are beyond our control.

  2. Order Tracking
    A tracking number will be provided once your order has shipped.
    Please allow up to 48 hours for tracking updates to appear.

  3. Lost or Stolen Packages

    At Jilvax, we want to ensure your order reaches you safely. Please note that we are not responsible for lost or stolen packages once they are marked as delivered.

    If your package is missing, we recommend checking with your local post office or delivery service to track it down.

    However, to avoid these concerns, we offer Shipping Protection for only $2.95. This covers loss, theft, or damage during delivery—giving you peace of mind.

    If your package is lost in transit or arrives damaged, simply contact us for assistance!

  • support@jilvax.com
  • +44 7883 417155

  1. Address Errors
    Please ensure that your shipping address is correct before completing your order.
    If an incorrect address is provided, we are not responsible for misdelivered packages.
    Reshipping fees may apply for returned packages due to incorrect addresses.

  2. Delayed Shipments
    While we strive to meet estimated delivery times, delays may occur due to weather, holidays, or carrier issues.
    If your order is significantly delayed, please contact us for support.

  3. Contact Us
    For any shipping-related inquiries, contact us at:
    Email: support@jilvax.com
    Phone: +44 7883 417155

Thank you for shopping with Jilvax!